Secret Nails & Spa

Secret Nails & Spa in Hyannis, Cape Cod, offers a trendy space for beauty enthusiasts. While some experiences may not meet expectations, the warm ambiance and aesthetic decor create a welcoming vibe. Locals appreciate its accessibility for walk-ins and the potential for lovely nail art. When the service hits the mark, clients enjoy chic designs and a revitalizing pampering session, making it a sought-after spot in the community for those after fresh styles.

The reviews indicate a strong dissatisfaction with the nail services received at this business. Common themes include poor customer service, inexperienced staff leading to painful and damaging treatments, and unsatisfactory results, such as lifting nails and incorrect colors. Many customers expressed disappointment and stated they would not return due to their experiences, which were marked by rudeness and unprofessionalism.